Below are some refund specific FAQs.
Below are some conference FAQs, for any further information please contact the team.
I have had an abstract accepted to the conference. Which registration option should I choose?
Abstract authors who only wish to attend the conference to present their poster may opt for the Exhibition Only pass. Please note that this pass will only allow access to the Exhibition hall and not to any sessions.
Please ensure you include the discount code into the registration form.
How and when do I receive my confirmation after I have registered and paid?
Once you have registered for the conference, you will be sent a confirmation email immediately. This will include a link to download your invoice/receipt.
You will also receive an email one week prior to the conference which will contain a barcode. Please print this and bring to the conference with you. If you have a smartphone can can enlarge the barcode on the screen, you can use this to scan and print your badge onsite.
Refund policy
If you would like to cancel, please email the Conference team (conferences@diabetes.org.uk). To be eligible for a full refund, please make your request in writing (preferably by email), by 5pm Friday, 31 January 2020.
For all requests received between Friday, 31 January and 5pm, Friday 14 February 2020, a 50% refund will be available.
No refunds will be payable if notification of cancellation is received by the Conferences team after 5pm, 14 February 2020.
What do I do with my barcode when I arrive onsite?
When you arrive at the registration area, just scan your barcode at one of the numerous self-service badge terminals and this will print your badge automatically and instantly. It's best to hold the barcode a few centimeters from the scanner rather than holding it up against the device. There will be staff on hand at each terminal to help if you experience any problems.
Once you have your badge, just collect your delegate bag (including lanyard and lunch vouchers) from the delegate bag collection points and your registration is complete. If you would like a physical copy of the conference guide, these will be available from various collection points within the registration hall.
Instances when the badge will not print
- The barcode is badly smudged. That's no problem. staff at the terminal will be able to search for your registration and print your badge from there.
- The registration is unpaid, please go to the Unpaid invoices desk to pay your invoice and print your badge
- Your badge may have already been collected, if there is a colleague who has your details they may have collected your badge. Please go to General Enquiries who will be able to find your details for you.
I have registered and asked for an invoice, I have not received my email confirmation yet. What is going on and what should I do?
Registrations are only confirmed once we have received payment in full. If you have requested an invoice to be sent to yourself, your organisation or your sponsor and have yet to receive your email confirmation, this means that the invoice is yet to be paid and still outstanding. If your invoice remains outstanding one week before the conference, you will be sent an email informing you to go to the Unsettled invoices desk and settle your account. A member of the team will take payment and print your badge at that desk.
I have just joined Diabetes UK as a member but don't have my membership number yet - how do I obtain the discounted rates for the Professional Conference?
If you have registered for professional membership but cannot find a reference to your membership number, please contact our helpline for more assistance.
Group membership for surgeries, diabetes clinics and hospitals
Diabetes UK used to provide group membership packages for GP surgeries, local diabetes teams and hospitals. However, this ceased in 2005 and these memberships are no longer valid. Delegates wishing to register under the member rate will need to have their own individual membership to qualify for this.
My colleague is a member of Diabetes UK – can I use their membership number to obtain the discounted rates for the conference?
Unfortunately not. You will need to have your own membership and number to obtain the members' rates for the Professional Conference. For more information, go to our professional membership section.
I am a lay/supporting member of Diabetes UK – can I still obtain the discounted rates for the professional conference?
If you are a healthcare professional who has diabetes and decided to join Diabetes UK as a lay/supporting member, then yes you can still obtain the discounted rates for the conference.
If you are not a healthcare professional, unfortunately we are unable to allow admittance to the conference to lay members. This is due to the pharmaceutical presence at the conference and the subject content of some sessions.
My professional membership expires 2019/2020 but have been told it has lapsed/been cancelled – why?
If the Conferences team receives a registration form with lapsed membership details, they will contact you to renew your membership with our helpline. Any new membership with Diabetes UK which is due for renewal will automatically be sent a new card with a renewal form in the post. This card will only be activated once the renewal form has been sent back to Diabetes UK with payment. We send the renewal form with the new card to save postage costs.
We provide three months' grace for previous members to send in their renewal forms before cancelling their membership.
Key dates for the 2020 Diabetes UK Professional Conference:
Here's a list of all the key dates you might need in the run up to the conference.
